Privacy Policy
Welcome to VoyaX. VoyaX is a platform operated by VoyaX Inc. with its registered address at 1220 River Bend Drive, Suite 250, Dallas, TX 75247 (hereinafter referred to as "VoyaX", "we" or "us") through the website (https://www.voyax.tech/) to provide you with VoyaX brand display, product introductions, and product sales.
We are committed to protecting and respecting your privacy. Accordingly, we have formulated this Privacy Policy (hereinafter referred to as "this Policy") in accordance with the California Consumer Privacy Act ("CCPA"), the Texas Data Privacy and Security Act ("TDPSA"), and other applicable laws and regulations. This Policy describes the purposes, methods, scope, and information security protection measures for collecting, using, storing, and disclosing personal information by VoyaX, as well as your privacy rights and the ways to exercise them. Please read this Policy together with our User Agreement of VoyaX.
This Policy applies only to users residing in the United States and only to personal information collected by us through the website. This Policy does not apply to records related to job applicants and employees, nor to various interactions between our specific products or you and websites or applications operated by third parties. Before using VoyaX, please carefully read and fully understand this Policy and make the choices you deem appropriate.
This Policy consists of two parts: General Clauses and Special Clauses. The "General Clauses" apply to all users located in all states of the United States; the "Special Clauses" apply only to users in specific states of the United States and shall have legal effect only after our business scale meets the relevant statutory threshold standards of such states.
1. How We Collect and Use Your Personal Information
When you use VoyaX, we will collect and use your personal information in accordance with the principles of legality, legitimacy, necessity, and transparency, based on the purposes stated in this Policy. If we use your personal information for other purposes not specified in this Policy or collect your personal information for other specific purposes, we will inform you in a reasonable manner and obtain your consent if required by laws and regulations.
(I) How We Collect Your Personal Information
Information You Provide Directly
The basic functions of VoyaX are brand display and product introduction. You do not need to provide any personal information to use the aforementioned basic functions. However, to more accurately display brand information, optimize content presentation, and enhance your interactive experience, we may need to collect relevant information to support the following functions. If you refuse to provide the following information, it will not affect your normal use of basic business functions, but we will not be able to provide you with the following extended business functions and services.
If you wish to contact us to request a quotation or discuss potential cooperation, you may complete and submit the contact form on the "Contact Us" page. In this process, we may collect your first name, last name, state/region, email address, phone number, and any message you choose to provide. This information is used solely to respond to your inquiry and communicate with you regarding your request.
If you voluntarily subscribe to our newsletter to receive updates about VoyaX, you may provide your email address on the "Join Our Newsletter" page and click the "Subscribe" button. We will use your email address to send you news, product updates, and related information. You may unsubscribe at any time by following the unsubscribe instructions included in our emails.
If you would like to experience the power system and handling performance of our electric kayak in person, you may schedule an appointment through the "Book a Demo / Schedule a Drive" page. In this process, we may collect your name, email address, phone number, and city/region in order to arrange a demonstration and connect you with the nearest dealer or event location.
To activate and manage warranty coverage for core components such as the motor and battery, you are required to complete product registration after purchase. During registration, we may collect your product serial number (SN), purchase date, and contact information. This information is used solely to verify product authenticity, activate warranty coverage, provide after-sales support, and contact you regarding warranty-related services.
Personal Information We Collect Automatically
On the premise of complying with laws and regulations, to ensure your access security, we will collect and use the following information generated when you use VoyaX:
To enable and remember your selected website language, we will automatically collect and store your language preference (via cookies or similar technologies) during your visit.
To remember your display preference (such as light or dark mode) and enhance your browsing experience, we automatically collect and store your selected interface theme during your visit.
To associate and process form submission requests from the same browser session and to maintain service functionality and security, we automatically generate and collect a browser unique identifier (UUID) and IP address.
Circumstances Where We Request Permissions
Certain specific business functions of VoyaX require your prior consent for us to access relevant system permissions to collect and use your personal information.
Enabling these permissions means that you authorize us to collect and use the personal information, and we will only use your system permissions when you use the relevant functions. Disabling the above system permissions means that you withdraw these authorizations, and we will no longer continue to collect and use your personal information, but we will also not be able to provide you with the relevant functions corresponding to these authorizations. The decision to disable the above permissions will not affect the processing of personal information based on your previous authorization.
Details of the permissions we request are as follows:
Permission Name : [Example: Storage Permission]
Permission Function Description : [Example: Record log information, cache]
Usage Scenario or Purpose : [Example: We may request access to your device's storage permission to record your log information and cache.]
Permission Name : [Example: Storage Permission]
Permission Function Description : [Example: Record log information, cache]
Usage Scenario or Purpose : [Example: We may request access to your device's storage permission to record your log information and cache.]
Your Personal Information We Obtain from Third Parties
Currently we do not collect your personal information from third parties.
(II) How We Use Your Personal Information
We collect and use your personal information for the following commercial or business purposes:
Ensure Website Security
We use necessary personal information to operate, maintain, and provide you with the services of this website to ensure the security, stability, and availability of the website. Specifically, we may use relevant information based on our legitimate business interests to monitor and troubleshoot system failures, conduct system tests, performance analysis, and security research to ensure the normal operation of the website. At the same time, we may use relevant information to identify, investigate, and prevent fraudulent activities, cyberattacks, malicious programs, unauthorized access, or other illegal or improper activities that may endanger the website and user security.
Commercial Communication
To respond to your consultation requests, process the cooperation intentions or contact information you actively submitted, and provide you with customer support, we may use the contact information and relevant communication content you provided. At the same time, based on the business relationship between us or our legitimate business interests, we may send you necessary notifications related to VoyaX, including but not limited to service announcements, security notifications, and important information related to website operation or management.
Marketing and Promotion
To the extent permitted by law, we may use your contact information to send you product information, industry trends, or marketing content related to VoyaX via email, contact phone number, or other reasonable methods. The sending of relevant marketing information will follow the principle of minimum necessity and be limited to content related to our business and what you may be interested in. If applicable law requires obtaining your consent, we will conduct relevant marketing activities only after obtaining your prior consent; you may also at any time in accordance with the unsubscribe method provided in the email or choose to refuse to receive such marketing information or withdraw the consent given through the method described in the "Your Privacy Rights" section of this Policy. Your subscription or withdrawal of consent will not affect your continued use of other functions or services of this website.
2. Collection and Use of Minors' Information
VoyaX is not intended for minors or children, nor does it actively provide services to minors or children. Unless otherwise specified by applicable law, a child refers to an individual under the minimum age specified by the laws of their jurisdiction (for example, in the United States, it usually refers to under 13 years of age, or other age standards specified under the laws of the applicable state).
We will not knowingly collect personal information from children, nor will we conduct targeted marketing or interest-based advertising to children. If you believe that a child has provided us with personal information without the consent of their legal guardian, or if we have collected personal information from a child without legal authorization, please contact us in a timely manner through the contact information listed in Section 10 of this Policy. After verifying the relevant situation, we will take reasonable measures in accordance with the law to delete such personal information as soon as possible, or de-identify or anonymize such information, and will no longer use it for any business purposes.
3. How We Use Cookies and Similar Technologies
VoyaX may use Cookies and similar technologies to ensure the normal operation of the basic functions of this website and enhance the access experience. Among them, necessary Cookies are used to support the core functions and safe operation of the website and do not require your consent. We will only use additional Cookies and similar technologies during your visit with your explicit consent to achieve performance analysis, function optimization, or other non-essential purposes. For information about the Cookies we use, please read the Cookie Policy.
4. How We Disclose Your Personal Information
To the extent permitted by law, we may disclose part of your personal information to service providers or contractors due to business or commercial purposes. At present, we will use Amazon AWS cloud services to provide infrastructure and dedicated cloud deployment services. Such disclosure is intended to assist us in operating, maintaining, and ensuring the normal operation of VoyaX.
The service provider or contractor may only process personal information within the scope agreed in the contract and in accordance with this Policy and applicable laws. Our business or commercial purposes include: (1) providing website hosting, cloud computing, and data storage services; (2) system operation and maintenance, technical support, error troubleshooting, and security monitoring; (3) preventing, detecting, and investigating security incidents, fraud, or illegal activities; (4) internal operational analysis and service improvement.
We will only disclose the minimum scope of personal information necessary to achieve the above purposes to service providers or contractors. We have signed written agreements with such service providers or contractors that comply with the requirements of laws and regulations. If you refuse the service providers or contractors to process the personal information necessary for providing the services, it may result in the corresponding functions not being provided normally.
Respecting users' personal privacy is one of our basic principles. Unless otherwise stated in this Policy or required by laws and regulations, we will not disclose your personal information to third parties for their own independent purposes. We may disclose your personal information to third parties only in the following limited circumstances:
- Legal Obligations or Government Requirements
We may disclose necessary personal information when required by applicable law, court order, subpoena, or government authority in accordance with the law.
- With Your Explicit Authorization and Consent
With your prior explicit consent, we may disclose your personal information to specific third parties within the scope and for the purposes authorized by you.
- Special Circumstances of Corporate Transactions
In the event of a merger, acquisition, asset sale, restructuring, or bankruptcy liquidation, your personal information may be disclosed or transferred as part of the relevant assets.
In such cases, we will: (a) disclose personal information only to the extent necessary for the transaction; (b) require the recipient to continue to protect your personal information in accordance with standards no lower than those set forth in this Policy; (c) provide you with corresponding notice and seek your consent if required by law.
5. How We Protect Your Personal Information
We attach great importance to protecting the security of your personal information. In accordance with the requirements of applicable laws and regulations and combined with industry practices, we have adopted appropriate technical, management, and organizational measures to reduce the risks of unauthorized access, disclosure, tampering, or loss of personal information during processing. Specifically:
In terms of data transmission, we adopt security transmission mechanisms consistent with industry practices, such as encrypted communication methods like HTTPS, to provide basic security guarantees during information transmission and prevent data from being illegally intercepted or tampered with.
In terms of secure data storage, we apply appropriate security safeguards based on the nature and sensitivity of the data. These measures may include access controls, authentication mechanisms, and other commonly used industry security practices to help protect stored information.
We restrict access to personal information to authorized personnel and service providers who need such access to perform their job responsibilities. Access rights are assigned based on business needs and are subject to internal management and review.
We have established a data security and privacy protection management mechanism within the company that is compatible with the business scale and website nature, clarified the responsibilities of relevant personnel in personal information protection, and improved employees' basic awareness and compliance awareness of personal information protection and data security through internal systems, process management, and necessary training.
We have formulated a security incident response process matching the scale of website operation to promptly take reasonable measures for assessment and disposal when a network security risk or personal information security incident occurs or is suspected to occur, so as to reduce potential impacts.
If a personal information security incident that requires notification in accordance with the law occurs, we will, in accordance with the requirements of applicable laws and regulations, notify the affected users through appropriate methods within a reasonable and feasible scope, explaining the basic situation of the incident, the possible impacts, and the response measures we have taken or intend to take. At the same time, we will fulfill the obligation of reporting to the relevant regulatory authorities in accordance with legal requirements.
Please understand that although we have adopted reasonable security protection measures, the Internet environment itself is not absolutely safe, and no technical means can guarantee the complete avoidance of risks. Therefore, we recommend that when communicating with us through this website, you avoid actively submitting unnecessary sensitive personal information and properly protect your own information security.
6. How We Store Your Personal Information
We will store the personal information collected and generated through this website on servers located in the United States. We promise that unless otherwise required by laws and regulations, the storage time of your personal information will be the shortest time necessary to achieve the purposes of your authorized use. After the expiration, we will promptly delete and/or anonymize your personal information. In the following cases, we may extend the storage period of personal information based on legitimate needs:
If VoyaX ceases to operate this website due to business adjustments, strategic changes, or other reasons, unless otherwise required by laws and regulations, we will notify you of the relevant situation through reasonable methods and stop collecting your personal information. At the same time, we will delete the collected personal information, or de-identify or anonymize it according to the law and regulations.
7. Your Privacy Rights
We respect and attach importance to your various rights regarding personal information. In accordance with applicable U.S. privacy protection laws, you may legally enjoy the following rights related to personal information if the legal application conditions are met (the specific scope of rights may vary depending on the state you are in):
We explain how we collect, use, and disclose personal information through this Privacy Policy and strive to maintain transparency in processing activities. Subject to legal requirements, you have the right to request us to disclose the following information: (1) the categories of personal information about you collected by us during the relevant period; (2) the categories of sources of such personal information; (3) the commercial or business purposes for which we collect and use personal information; (4) the categories of third parties or service providers to whom we disclose personal information; and (5) if applicable, the categories of personal information we sell or share and the relevant objects.
If you find that the personal information about you held by us is inaccurate or incomplete, you have the right to request us to correct it. You can contact us through the methods listed in Section 10 of this Policy, and we will promptly handle your correction request in accordance with the requirements of applicable laws after verification.
Subject to statutory restrictions, you have the right to request us to delete the personal information collected from you. Please note that in the following circumstances, we may legally refuse or partially refuse your deletion request:
To complete the transaction associated with the collection of personal information or to perform the contractual obligations between you and us.
To detect security incidents, prevent or investigate fraud, malicious, or illegal activities.
To identify and fix system errors and ensure the normal operation of existing functions.
To comply with applicable laws and regulations or perform legal obligations.
If your deletion request is legally accepted, your relevant personal information will be deleted or de-identified and removed from our systems to the extent technically feasible. Some information may be retained in the backup system for a reasonable period of time, but we will promptly delete it when the system is updated or rotated.
Currently, we do not sell your personal information, nor do we share your personal information for the purpose of cross-context behavioral advertising. Where the law grants this right, you have the right to request us to stop selling or sharing your personal information. Please understand that if the disclosure of relevant information is necessary to fulfil the contract between you and us or to provide the services you requested, your exercise of this right may affect our provision of relevant services to you.
To the extent permitted by applicable law, you have the right to refuse the use of your personal information for targeted advertising or interest-based advertising. However, currently, we do not use your personal information to carry out targeted advertising activities based on personal portraits or interests.
Where applicable law applies, you have the right to refuse decisions that have a significant impact on you based solely on automated processing (including user profiling). Currently, we do not use your personal information to make such automated decisions.
Where applicable law grants this right, you have the right to restrict our use and disclosure of sensitive personal information. Currently, we do not collect or process your sensitive personal information. For information that has been legally anonymized, we will only store and use it in an anonymized form and will not attempt to re-identify such information unless permitted by law.
For residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, if you disagree with the decision we made regarding your privacy rights request, you have the right to file an appeal with us within the period specified by law or a reasonable period.
You have the right to file a complaint with the relevant data protection or consumer protection regulatory authority in your state or region regarding our processing of personal information.
To the extent permitted by law, you may obtain a copy of your personal information and request the transfer of your personal information to a designated personal information controller or processor.
To the extent permitted by law, you have the right to request us to explain how we collect, use, disclose, store, and protect your personal information, as well as the rules and purposes for which we process personal information.
To respond to your request, before processing your right request, we may require you to provide necessary information to verify your identity. We will respond to your request within the time limit specified by law.
In principle, we will not charge you for reasonable right requests; however, for repeated requests beyond a reasonable limit, we may charge a reasonable administrative fee as appropriate. We may refuse requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamental changes to existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical.
In the following circumstances, in accordance with the requirements of laws and regulations, we may not be able to respond to your request:
Directly related to the performance of legal obligations;
Involving national security, public safety, or major public interests;
Related to criminal investigations, litigation, or law enforcement activities;
There is reasonable evidence that the request constitutes an abuse of rights;
May seriously harm the legitimate rights and interests of you or others;
Involving trade secrets or other information protected by law;
Other circumstances specified by laws and regulations.
You can submit a right request to us through the contact information described in Section 10 of this Policy. If we refuse to process your request, you may file an appeal within a reasonable period after receiving the refusal notice. Please send an appeal email to privacy@voyax.tech or ca-privacy@voyax.tech if you are a California resident.
If you entrust an authorized agent to exercise your rights on your behalf, we may require relevant proof to confirm that the agent has obtained your power of attorney or other legal written authorization to submit the right exercise request on your behalf.
8. How This Policy Is Updated
We may update or modify this Policy from time to time to reflect changes in laws, regulations, business practices, or technology. When we make material changes, we will post the updated Policy on this website and update the effective date at the top of this Policy. We encourage you to review this Policy periodically. If you need a copy of prior versions of this Policy, you may contact us using the methods described in Section 10 of this Policy to obtain the old version of the Privacy Policy.
When this Policy is changed, we will provide you with notice through appropriate means in accordance with applicable laws. If the changes may materially affect your rights, we will notify you in a prominent manner. Material changes may include but are not limited to:
If you do not agree to this Policy or have objections to the updated content, you should stop using the services of this website. If you continue to use this website after the update takes effect, you will be deemed to have read and accepted the updated Policy and your agreement to be bound by it.
9. How to Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights (such as access, correction, deletion, or refusal to sell personal information, etc.), you can contact us through the following methods:
In general, we will complete the verification and processing within 45 days after receiving your request. If the processing time exceeds 45 days, or if we cannot respond immediately due to legal, technical, or other reasonable reasons, we will send you a notice explaining the reason for the delay and the expected processing time.
10. Supplementary Policy for Residents of California
Additional Privacy Rights
If you are a resident of California, we recognize and protect your legal rights under CCPA and other California laws. You may exercise your rights at any time in the manner specified in Section 7 of this Policy. In addition, you also have:
You have the right to choose not to sell your personal information to any third party, but VoyaX does not currently sell your personal information. Please note that this right does not apply to situations where we disclose personal information with service providers to perform contracts or provide services. Service providers are parties entrusted by us to perform functions on our behalf, and they have contractual obligations to use personal information only within the scope of their functions as agreed in the contract.
If we provide financial incentives before collecting your personal information, we will obtain your authorization and consent in advance and explain the content and conditions of the incentive.
You may exercise your privacy rights granted by laws and regulations at any time, and we will not discriminate against you for exercising relevant rights, such as reducing service quality or charging additional fees.
If we disclosed personal information that can be used for direct marketing to third parties in the previous year, you may request a disclosure list. If you wish to stop such disclosure, you can send an email to ca-privacy@voyax.tech.
List of Collected and Shared Personal Information
In the past twelve months, we may have collected and shared the following categories of personal information:
| Categories of Personal Information | Collected | Shared |
|---|---|---|
| A.Personal identifiers such as real name, alias, mailing address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |  |  |
| B.Personal information as defined by California customer record laws, such as name, contact information, educational background, occupation, work experience, and financial information. | | |
| C.Descriptive information related to classifications protected by California or federal law, such as gender and date of birth. | | |
| D.Commercial information, such as transaction information, purchase history, detailed financial information, and payment information. | | |
| E.Biometric information, such as fingerprints, voiceprints, etc. | | |
| F.Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with us and other websites, applications, systems, and advertisements. | | |
| G.Geolocation data, such as device location. | | |
| H.Audio, electronic, video, and similar information, such as images and audio, video, or call recordings related to our business activities. | | |
| I.Professional or work-related information, such as job title, work experience, and work expertise. | | |
| J.Educational information covered by the federal Family Educational Rights and Privacy Act, such as student records. | | |
| K.Creating user profiles or summaries by analyzing and inferring any of the foregoing personal information, such as an individual's preferences and characteristics. | | |
Regulatory Authorities
If you have questions or complaints about our personal information processing practices, you may file a complaint with the California Privacy Protection Agency (CPPA) at https://cppa.ca.gov/. In certain cases, you may also file a complaint with the California Attorney General at https://oag.ca.gov/privacy/ccpa.
11. Supplementary Policy for Residents of Texas
Privacy Rights
If you are a resident of Texas, we recognize and protect your legal rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable Texas laws. You may exercise your rights at any time in the manner specified in Section 7 of this Policy. In addition, you also have:
You have the right to obtain a copy of your personal information in a portable and readily usable format, to the extent technically feasible.
You have the right to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or profiling in furtherance of a decision that produces a legal or similarly significant effect, subject to applicable exceptions.
If you are not satisfied with the result of our response to your request, you may contact the Texas Attorney General as described below.
Regulatory Authorities
If you have questions or complaints about our personal information processing practices, you may contact the Texas Attorney General's Office, Consumer Protection at https://www.texasattorneygeneral.gov/consumer-protection.